Data Deletion

1. Delete the data from a connected Instagram account

There are two places you can act, and they do different things. Read both before you choose.

• In Chatonaut — this deletes the data. Open the channel, go to its settings and use Delete the bot. We revoke our app's access to your Instagram account, switch off the connection that sends us new messages, and delete the channel together with the conversations, messages and contacts stored under it. This cannot be undone.
• In Instagram — this stops the connection. Open your Instagram settings, go to Apps and websites and remove Chatonaut. Instagram tells us, our access to your account ends, and we stop receiving anything new. On its own this does not erase what we already hold. To have that removed as well, delete the channel in Chatonaut or email us at support@chatonaut.com.

You can also ask Meta to delete your data from inside Instagram. Meta passes that request to us and gives you a confirmation code. We switch off the affected connection as soon as the request arrives and delete the data tied to it within 30 days.

Your other channels work the same way on our side: deleting a Telegram or website chat channel in Chatonaut deletes that channel's conversations with it.

2. Delete your Chatonaut account

Email us at support@chatonaut.com from the address on your account and ask us to delete it. There is no delete button in the app yet, so we handle these requests by hand and may ask you one question to confirm the request really came from you. We will email you when it is done.

3. What we delete, and what we keep

When we delete your account, we remove:

• your account itself — your name, your email address and the password on it;
• every channel you connected, together with the tokens and keys behind it;
• the conversations and messages that ran through your channels, and the contacts, tags, notes and saved answers your automations collected along the way;
• the automations, AI agents and knowledge bases you built;
• the files and media you uploaded to the service.

We keep only what the law requires us to keep, and we use it for nothing else. There are no payment records to keep: Chatonaut takes no payments at all, so we hold no card or billing data about you. Our Privacy Policy sets out how long we hold data while your account is open.

4. If you messaged a chatbot built on Chatonaut

If you are not a Chatonaut customer but you wrote to a business that uses Chatonaut, that business decides what happens to your data — we only store it on their behalf. Please ask them first.

If you cannot reach them, email us at support@chatonaut.com with the name of the chatbot and roughly when you last wrote to it. We will pass your request to the business and help them act on it.

5. How long it takes

Deleting a channel yourself in Chatonaut takes effect immediately. When you ask us to delete something, we start as soon as the request reaches us and finish within 30 days.

Once data is gone from the live service, copies can remain in our backups for a short time, until those backups are overwritten on their normal cycle. While they sit there, they are not used for anything.

6. Who to send the request to

Chatonaut is operated by Individual Entrepreneur Dmitrii Yuryevich Kiselev, a sole proprietor registered in Russia. That is who receives and acts on your deletion request:

Any deletion request or question about this page: support@chatonaut.com. We do not charge for these requests.