Copy the snippet from your dashboard and put it in the head of your pages. That is the whole setup.
<head> … <script> … </script> ← paste here </head>
Your dashboard gives you the exact snippet, with your site key already in it.
Change the colour, the icon and the wording in your dashboard. A live preview follows every edit.
Pick the accent colour, one of 16 icons for the button, its size and the side of the screen it sits on. Set the pattern behind the header and the colour of each bubble.
Phones get their own position and offset. A button that covers your cart helps nobody.
Write the greeting, the name people see in the header and the placeholder in the input. Set one line for when you are online and another for when you are not.
Add cards that link wherever you need, photos of your team in the header and buttons to your other channels. It is the first thing a visitor sees when the window opens.
There are two moments, and you decide what happens at each.
Your website is a channel like the others. No second tab, no second login.
Instagram, Telegram and your website chat arrive in the same place. Invite colleagues by email and give each one a role: owner, admin or operator.
Who is here right now, the page they are reading and how many pages they have opened. Search the list or narrow it to the people online.
Send a message from that list and it appears in their widget. This is your own site: no 24-hour window, no permission to ask for.
The AI agent answers here too: the same agent and the same knowledge base you use in Telegram and on Instagram. Ask for a human and it hands the chat to your team. The agent is part of Premium, with 500 AI replies included every month. More about the agent
Instagram is a trademark of Meta Platforms, Inc. Chatonaut is an independent product, not affiliated with, endorsed by or sponsored by Meta. Meta sets tighter rules there: what we do on Instagram.
Turn it into a request. It gets its own thread, an owner and a status, and the visitor follows it from the widget.
Rename them or add your own. A request you are waiting on, or one you already resolved, moves back to In progress as soon as the client writes again.
The request keeps its own thread, separate from the running chat. Both sides can attach an image or a PDF to it, up to 8 MB.
👍 ❤️ 🔥 👏 😁 🙏, on both sides of the conversation.
Visitors can attach a JPG, PNG, WEBP or GIF, up to 8 MB.
Reply to one message in particular and it is quoted above your answer.
A flow can offer buttons instead of asking people to type.
Show as online or offline on your own schedule. Reply automatically when nobody is at the desk.
An optional checkbox with a link to your privacy policy, ticked before the first message can go out.
Pick English or Russian for the built-in labels. The greeting, the buttons and the auto-replies stay in your own words.