Everyone starts the same way: create an account, connect a channel, pick a plan for it. A plan sits on one channel, so two channels mean two plans.
Prices are per month and show what we plan to charge. Payments are not open yet: during early access every plan switches on for free, and we collect no card details. More in the Refund & Cancellation Policy.
One line separates Plus and Premium
Everything else is already in Plus. The difference is who answers a message your flow did not plan for.
Plus, $15 a month
You and your team answer
Flows handle everything you planned for: buttons, branches, saved answers.
Anything unplanned waits in the inbox until a person opens it.
No AI agent, and no way to buy AI replies on top.
Premium, $29 a month
The AI agent answers first
It answers from the knowledge base you give it: your texts, your links.
500 AI replies a month come with the plan.
When it is out of its depth, it hands the chat to a person instead of guessing.
If you use up the replies, the AI step is skipped and the flow carries on.
An automation is a flow you draw or a keyword rule. On Free they share one slot.Team: the first operator is included. Extra seats are paid separately.Instagram is a trademark of Meta Platforms, Inc. Chatonaut is not affiliated with Meta.
Before you pay
Is the free plan really free?
Yes. 50 new conversations a month and one automation, on any of the three channels, for as long as you like. You do not need a card to start.
How does the Premium trial work?
Connect a channel and Premium runs for 3 days, with 30 AI replies. When the trial ends, the channel moves to Free on its own: nothing to cancel, nothing charged. Reconnecting the same account does not start the trial again.
What counts as a conversation on Free?
A conversation that starts in the current calendar month. Someone who has already written to you this month is not counted twice, and the counter resets on the 1st. Once you use up the 50, open conversations keep running and new ones wait for next month.
Does one plan cover all my channels?
No. A plan sits on one channel, so two channels mean two plans. You pick a plan for each one in your account.
How do I pay?
You do not, yet. We have not opened payments while Chatonaut is in early access, so when you pick Plus or Premium in your account the plan simply switches on. No card, no invoice, nothing to cancel. The prices above are what we plan to charge later; we will tell you well before that happens, and you will get to decide then.
What happens if I stop paying?
Nothing is deleted and the channel keeps working. It moves to Free and keeps taking conversations up to the free limit. Automations above that limit are switched off, not removed, and they come back the moment you pay again.
What if the 500 AI replies run out?
The AI step is skipped for the rest of the month and the flow carries on without it. Your team still sees every message in the inbox, and an agent set to hand over passes the chat to a person. On Premium you can buy more replies. Plus and Free have nothing to top up, because they do not include the AI agent.