Chatonaut
Home
Pricing
Log in Get started
Contact

Write to us

One address for all of it: setting up a channel, billing questions, requests about your data.

Email us What to write about

You don’t need an account to write to us.

Email

Where to write, and what to say

Support, billing, partnerships, press, and legal all reach the same inbox.

Write to

support@chatonaut.com

Write in your own words. Attachments are fine, and a screenshot usually explains more than a paragraph.

Before you send

Four lines that save a round trip

  • Which channel you’re setting up: Instagram, Telegram, or the chat on your site.
  • What you expected to happen, and what happened instead.
  • A screenshot of where you’re stuck.
  • The email address you signed up with, if you already have an account.
Topics

Pick the one that fits your question

Every topic here has a page. Read it first if you like, then write to us about the rest.

Instagram

Replies under posts and reels, a DM in reply to a comment, story mentions, a keyword in Direct.

Open

Telegram

Bots, flows, buttons, broadcasts, and /start links that carry a parameter.

Open

Chat on your site

The script tag, how the widget looks, what opens it, and requests that get their own thread.

Open

AI agent

What it answers from, and when it should hand the chat to a person.

Open

Plans and payment

Free stays free. Plus is $15 a month, Premium $29. The AI agent and 500 AI replies a month come with Premium.

Open

Your data

What we store, who processes it, and how to delete your account and its data.

Open
Faster than us

Some answers are already written down

Docs

Connect a channel and build your first flow.

Open

Deleting data

Step by step, for one connected account or for everything.

Open

Legal

Terms, privacy, cookies, refunds.

Open
Before you ask

A few things worth knowing first

How fast will you reply?
We don’t publish a response time we can’t keep. Write once, with enough detail for us to answer in one go. Sending the same question twice won’t move it up the queue.
Do I need a paid plan to write to you?
No. Free is a plan, not a trial, and we read those questions the same way. The AI agent is the part that needs Premium; see pricing.
Can you message my Instagram followers for me?
No, and neither can any other tool. Meta lets a business reply within 24 hours of someone writing to it, or within 7 days of that person leaving a comment. Outside those windows Meta blocks the message, so nobody can promise you broadcasts to followers.
How do I get my data deleted?
Write to us, or follow the steps on the data deletion page. The privacy policy says what we store and why.
Is there a phone number?
No. Everything goes through email, so a question never gets split across two places with half an answer in each.

Still stuck? Email us.

Email us Start for free

Free needs no card. Premium adds the AI agent, with a one-time 3-day trial.

Instagram is a trademark of Meta Platforms, Inc. Chatonaut is an independent product, not affiliated with, endorsed by or sponsored by Meta.