Instagram Data Deletion

1. What we hold for a connected Instagram account

When you connect an Instagram account to Chatonaut, we receive and store:

• the account's numeric Instagram user ID and its username;
• an access token, so we can receive and send messages for you;
• the direct messages, comments and story mentions that pass through the connected bot, together with the basic profile details of the people who sent them;
• housekeeping data about the connection itself — when it was made, and whether it is still receiving events.

We use this only to run the features you switched on. We do not sell it, we do not use it for advertising, and we do not train third-party models on it. Our Privacy Policy sets this out in full.

2. Three ways to have it deleted

2.1. In Chatonaut — this deletes the data

1. Sign in and open the Instagram channel.
2. Go to its settings and use Delete the bot.

We revoke our app's access to your Instagram account, switch off the connection that sends us new messages, and delete the channel together with its conversations, messages and contacts. This happens immediately and cannot be undone.

2.2. In Instagram — this stops the connection

1. Open your Instagram apps and websites settings.
2. Find our app in the list and remove it. Instagram shows it under the name of the Meta app we connect through — ЭТОЧАТБОТ, the platform Chatonaut runs on, operated by the same person named in section 5 — so that is the entry to look for. There will not be one called Chatonaut.

Instagram tells us, our access to your account ends, and we stop receiving anything new. On its own this does not erase what we already hold: we switch the affected connection off as soon as the signal arrives and delete the data tied to it within 30 days. If you want it gone sooner, delete the channel in Chatonaut or write to us.

You can also ask Meta to delete your data from inside Instagram. Meta passes that request to us and gives you a confirmation code; we treat it exactly as above.

2.3. By email — if you cannot get into the account

1. Write to support@chatonaut.com with Instagram data deletion in the subject line.
2. Give us the Instagram username, or the numeric user ID if you have it.
3. If Meta gave you a confirmation code, include it.

We start as soon as the request reaches us and confirm by email when it is done.

3. What deletion actually removes

• Every access token we hold for that account is revoked and deleted.
• The subscription that delivers new Instagram events to us is switched off.
• The direct conversations, comments and contacts collected under that connection are deleted.
• The bot behind the connection stops running.

Deleting an Instagram connection does not touch your other channels or your Chatonaut account. To remove those as well, see Data Deletion.

4. How long it takes

Deleting the channel yourself takes effect immediately. When you ask us — through Meta or by email — we start as soon as the request reaches us and finish within 30 days.

Once data is gone from the live service, copies can remain in our backups for a short time, until those backups are overwritten on their normal cycle. While they sit there, they are not used for anything.

5. Who receives the request

Chatonaut is operated by Individual Entrepreneur Dmitrii Yuryevich Kiselev, a sole proprietor registered in Russia. That is who acts on your deletion request:

We do not charge for deletion requests.

6. Related documents

• Privacy Policy — what we do with Meta Platform Data.
• Data Deletion — your account and every other channel.
• Terms of Service — the agreement behind all of it.