Terms of Service

1. What Chatonaut is, and who "we" are

Chatonaut lets you connect messaging channels, build automated flows and AI agents, and handle the resulting conversations in a shared inbox. Some features have usage limits; where a limit applies, we show it in the product.

In these Terms, "Chatonaut" means the service, and "we" and "us" mean IE Dmitrii Kiselev — the person who operates it. Section 17 has the full details. "You" means the person or business using the service.

2. Who can use Chatonaut

You must be at least 18 years old and able to enter into a contract. Chatonaut is made for business and professional use, not for personal or household use.

3. Your account

You need an account to use Chatonaut. Please give us accurate information and keep it up to date, keep your password to yourself, and tell us at support@chatonaut.com if you think someone else has got into your account.

You are responsible for everything that happens under your account, including what your team members do and what your bots send.

4. Early access: Chatonaut is free and there are no payments

Chatonaut is in early access. During this period the service is free of charge. There is no subscription, no billing cycle and no automatic renewal, we do not ask for or store payment details, and we do not charge you anything. There is nothing to cancel and nothing to refund, as our Refund & Cancellation Policy spells out.

The prices on our Pricing page are indicative. They show what we expect plans to cost later; they are not a bill, not a commitment by you, and nothing on that page is being charged today.

If we start charging for Chatonaut, we will publish the new terms here and tell you by email before they apply to you. You will then choose whether to move to a paid plan. We will never take a payment from you without your explicit agreement.

Because the service is free and still under construction, we may add, change, limit or remove features and limits at any time, and we may do so without notice. Please keep your own copy of anything you cannot afford to lose.

5. How you may use Chatonaut

• Follow the law, and follow the rules of the platforms you connect — including the Telegram Terms of Service, the Meta Platform Terms and the Meta Developer Policies.
• Take responsibility for what your bots say and who they say it to. Do not send spam or unsolicited messages, do not harass, deceive or harm anyone, and do not send unlawful, infringing or otherwise harmful content. Message people only where they have agreed to hear from you and the platform allows it.
• Leave the platform alone: no attempts to break it, overload it, reverse-engineer it, or reach other people's accounts or data.
• Keep your account for you and your team. Do not resell access to Chatonaut or pass your credentials to anyone outside your organisation.

6. The people who message you

The people who contact you through your bots are your customers, not ours. You decide what to collect from them and what to do with it, so you need a lawful basis for it, your own privacy notice, and a way to answer their requests.

We handle that data on your behalf and only to run the service for you. What we store, for how long, and who else touches it is set out in the Privacy Policy, and deletion is covered on the Data Deletion page.

7. AI features

Some features write replies for you using AI models. AI output is generated automatically. It can be wrong, incomplete or misleading, and it is not legal, medical, financial or other professional advice.

You decide where to switch AI on, and you remain responsible for everything your bot sends. Test your flows before you point them at real customers. To produce a reply, we send the necessary message content to our AI provider, as described in the Privacy Policy.

8. Platforms we do not control

Telegram and Meta, which owns Instagram, are independent companies. Your use of their platforms is governed by their own terms, which you accept when you connect a channel.

They can change, restrict or shut off their APIs at any time, and that can break parts of Chatonaut through no fault of ours. We are not responsible for third-party platforms or for what they do.

9. Our rights in the platform

Chatonaut — the software, the design, the documentation and the brand — belongs to us. While you keep to these Terms, you may use the service; that right is limited, non-exclusive, non-transferable and revocable. Nothing else in Chatonaut passes to you.

10. Your content

What you bring stays yours: your flows, your texts, your media and your conversations. You give us permission to host, copy, transmit and process that content only as far as we need to in order to run the service for you.

If you send us feedback or ideas about Chatonaut, we may use them to improve the product without owing you anything in return.

11. Ending this agreement

You can stop using Chatonaut whenever you like. There is no notice period and, because the service is free, nothing to settle. To have your account and its data deleted, write to us from the email address on your account — the Data Deletion page explains what we remove and how long it takes.

We may suspend or close your account if you break these Terms, misuse the service, or where we have to act to protect the service, our other users or someone else. Where it is reasonable to warn you first, we will.

Chatonaut is in early access, so we may also discontinue the service. If we do, we will give you reasonable notice first, and we will get you a copy of your data if you ask for one.

When your access ends, your right to use the service ends with it, and we handle your data as described in the Privacy Policy.

12. No warranties

Chatonaut is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, that it will meet your requirements, or that every message will be delivered — delivery depends on platforms we do not control.

To the extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. This matters more than usual right now: the service is free and in early access.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or lost goodwill, arising out of your use of, or inability to use, Chatonaut.

Our total liability for all claims relating to the service is limited to US$100. You pay us nothing for Chatonaut, so there are no fees that could set a higher figure.

Nothing here limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by our negligence.

14. If someone brings a claim because of what you did

If a third party brings a claim against us because of the messages you sent through Chatonaut, the content of your bots, or your breach of these Terms, you will defend us against that claim and cover the damages, costs and reasonable legal fees that come out of it. We will tell you about the claim promptly and let you run the defence, and we will not settle it without your agreement.

15. Changes to these Terms

We may update these Terms as Chatonaut develops. We will post the new version on this page and change the "Last updated" date at the top. Where a change matters to you, we will give reasonable notice by email or in the product before it takes effect.

If you do not agree with a change, stop using Chatonaut and ask us to delete your account. Continuing to use the service after a change takes effect means you accept it.

16. General

If part of these Terms turns out to be unenforceable, the rest of it still applies. If we do not enforce something straight away, we do not lose the right to enforce it later.

You may not transfer your rights under these Terms without our written consent. We may transfer ours to whoever takes over the operation of Chatonaut.

These Terms, together with the Privacy Policy, are the whole agreement between us about the service. We send notices to the email address on your account, so please keep it working.

These Terms are written in English. Any translation is provided for convenience, and the English version applies if the two differ.

17. Who operates Chatonaut

Chatonaut is operated by Individual Entrepreneur Dmitrii Yuryevich Kiselev, a sole proprietor registered in Russia. An individual entrepreneur is the Russian legal form for a person who runs a business in their own name — it is not a company, and these Terms are your agreement with that person. These are the details:

18. Which law applies, and where disputes go

We have not yet chosen the law that governs these Terms or the courts that would hear a dispute, and we are not going to name one we have not chosen. We will publish the governing law and the venue for disputes on this page before we take a payment from anyone, and we will flag the change as described in section 15.

Nothing above takes away the rights you have under the law of the country you live in. If something goes wrong in the meantime, email us first: we will work with you in good faith to sort it out.

19. Contact

Questions about these Terms: support@chatonaut.com. Written notices go to the registered address in section 17.